Career Opportunities at Biomatik

At Biomatik, we believe that advancing scientific progress goes hand in hand with contributing to a better world. We’re proud to support meaningful research—from cancer and vaccine development to food safety and beyond.

We are always seeking passionate, driven individuals who want to grow with a company that values teamwork, innovation, and making a real impact.

We recognize and reward the outstanding contributions of our team members. If you're interested in joining us, please send your resume to [email protected]. Kindly note that only candidates selected for an interview will be contacted.

Working Conditions, Compensation, and Benefits

  • Hours: Monday to Friday, 8:00 AM – 4:30 PM

  • Bonus: Discretionary, based on personal and company performance

  • Key Benefits:

    • Health Benefits Insurance Plan

    • Paid Time Off

    • Employee Referral Program

    • Fitness Program

Health Benefits Insurance Includes:

  • Prescription Drug Coverage

  • Extended Health Care

  • Dental and Vision Care

  • Group Life Insurance & Dependent Life Insurance

  • Long-Term Disability

  • Accident & Serious Illness Coverage

Current Openings

Customer Service Representative (CSR)

Job Type: Full-Time
Base Salary: Negotiable based on experience
Bonus: Discretionary

Preferred Background: Diploma or degree in life sciences

Role Overview:
The CSR handles inbound inquiries, technical support, quotations, order processing, and after-sales service. This role also involves inside sales to grow business with current and new customers. You will report to the Team Lead/Manager.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally

  • Prepare accurate price quotations tailored to customer needs

  • Follow up on sales opportunities and close deals

  • Process orders and prepare purchase documentation

  • Provide post-sales support, including updates, troubleshooting, and billing inquiries

  • Perform inside sales to grow existing accounts and identify new opportunities

  • Adhere to internal SOPs and company policies

  • Promote a culture of ownership, teamwork, and continuous improvement

Qualifications:

  • Diploma or degree in life sciences (preferred)

  • Minimum 6 months of customer service or sales experience

  • Strong attention to detail and ability to follow SOPs

  • Demonstrates strong multitasking and organizational skills in a dynamic work environment

  • Self-motivated team player with excellent communication skills

  • Intermediate proficiency in Microsoft Excel/Word

Account Manager

Job Type: Full-Time
Base Salary: Negotiable based on experience
Bonus: Discretionary

Required Background: Degree in biology, biotechnology, or related life sciences

Role Overview:
The Account Manager oversees customer service operations with a strong focus on technical support and inside sales to meet growth objectives. This role also includes training and coaching coworkers. Reports to the Team Lead/Manager.

Key Responsibilities:

  • Handle inbound inquiries and provide expert product recommendations

  • Generate and follow up on quotations and close sales

  • Process orders and purchase documentation

  • Provide post-sales support (updates, issues, complaints, billing)

  • Drive sales growth through account development and lead generation

  • Coach and support team members and external partners

  • Improve and adhere to workflow procedures and internal policies

  • Foster leadership, collaboration, and continuous improvement

Qualifications:

  • Degree in a life sciences field

  • Minimum 2 years of customer service and sales experience

  • Experience with CRM/accounting software (an asset)

  • Leadership experience (an asset)

  • Strong problem-solving and analytical skills

  • Excellent communication and organizational skills

  • Proficiency in Microsoft Excel/Word (intermediate to advanced)

Market Development Manager

Job Type: Part-Time or Full-Time
Base Salary: Negotiable based on experience
Bonus: Discretionary

Role Overview:
This position focuses on digital strategy, SEO, and lead generation to boost online visibility and drive growth. The Market Development Manager leads the execution of digital marketing campaigns and automation strategies.

Key Responsibilities:

  • Stay updated with digital trends and SEO best practices

  • Build strategies and landing pages to drive inbound leads

  • Execute marketing strategies across digital channels

  • Manage SEO/SEM, paid campaigns, and email marketing

  • Utilize marketing automation tools for lead generation

  • Identify new methods to increase brand awareness and generate leads

Qualifications:

  • Degree in Marketing or relevant experience

  • Minimum 3 years in digital marketing or sales

  • Hands-on experience with SEO, email marketing, and lead generation

  • Innovative, analytical, and detail-oriented

  • Able to work both independently and as part of a team in a dynamic work environment

Operations Associate

Job Type: Full-Time
Base Salary: Negotiable based on experience
Bonus: Discretionary

Role Overview:
The Operations Associate supports daily logistics, including shipping, receiving, and order fulfillment. This role involves communication with internal teams and external stakeholders to ensure smooth operations.

Key Responsibilities:

  • Receive and verify incoming shipments

  • Pack and ship customer orders in a timely manner

  • Process and confirm orders, invoices, and payments

  • Maintain accurate inventory records

  • Manage and order shipping supplies

  • Collaborate with customer service on order-related issues

  • Resolve inventory, delivery, and payment concerns

  • Contribute to process improvement and workflow optimization

  • Support team activities with a proactive, positive attitude

Qualifications:

  • Diploma, bachelor’s degree, or equivalent experience

  • Shipping or customer service experience (an asset)

  • Intermediate proficiency in Microsoft Excel/Word

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