Cancellation and Returns Policy

Order Cancellation Policy

As a customer, you may want to cancel an order. Cancellations for standard products can be requested at any time prior to product assembly, picking or packing for shipment. Cancellation of custom-made products, non-catalogue products, and non-stocked products may be refused by Biomatik, or subject to cancellation charges. Please Contact Us if you wish to cancel an order. Cancellations are only effective upon confirmation from Biomatik.

Returns Policy

It is Biomatik’s policy does not apply to (i) products which have been discontinued, (ii) products which are personalized or customized, (iii) refrigerated or temperature controlled products (including but not limited to all ELISA kits, antibodies, proteins, biochemicals and all custom made products), (v) products which are outdated, shelf-worn, used or defaced; (vi) or products which are expired or with an expiration date too short for re-sale.  Customer must obtain a return authorization number (“RAN”) from Biomatik and reference the RAN on return shipping documents prior returning the products to the designated return address (at Customer’s cost). Please contact us for further details on the return procedure to follow. For the avoidance of doubt, this policy does not affect customer’s right to return products that develop faults or fail to perform to specifications during the applicable warranty period.

Shipping Error / Damage Policy

It is the responsibility of the Customer to perform reasonable inspection of all deliveries. Obvious external damage must be notified to Biomatik within a maximum of 7 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents evidencing the external damages (eg: photos). Delivery errors (eg. wrong product, wrong quantities) and physical damage to products visible from standard “out of box” inspection must be notified to Biomatik within a maximum of 30 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents (eg: photos). In the absence of such notifications, goods shall be assumed to be delivered in an undamaged condition. For the avoidance of doubt, this policy does not affect customer’s rights in respect of products that develop faults or fail to perform to specifications during the applicable warranty period.