Ordering FAQ
1. How do I place an order?
We accept online, phone, fax, and email orders.
For custom made products, such as custom gene, peptide, protein and antibody services, please request a quote to start with.
2. How will I know if you have received my order?
You will receive email acknowledgement to confirm your order and lead time.
3. How soon can you ship my order?
Biochemicals: 1-2 days for small orders; 7-11 days for larger orders.
ELISA Kits, Catalog Antibodies, Proteins: 7-11 days.
Custom Services (gene/peptide/protein/antibody): Please refer to the EDT specified on the quote.
If we don't have an item in stock, we will inform you about availability before processing your order.
4. What are your payment terms? Can I pay with a credit card?
Net 30 days with established credit accounts. Otherwise, advance payment is required. We accept Visa, Master Card and PayPal.
5. When will you charge if I use credit card to purchase?
Your credit card is typically charged at the time of shipping, however it can be charged any time after the order is placed and confirmed.
6. What are your shipping terms?
EXW Biomatik shipping point. Prepaid & Add.
7. What currency are the prices shown in?
All prices are shown in US dollars.
Please request prices in another currency if needed.
8. Do you ship internationally? How long will it take to ship?
Yes, we ship internationally.
Delivery in USA/Canada is overnight by express courier service.
To Europe, Asia and other countries, it normally takes 3-5 days.
9. How do you ship my order and what is my shipping charge?
Biomatik works with FedEx, UPS and air cargo service forwarder for international shipping. The shipping method is depending on the destinations, total shipment weight and whether it is a DG shipment or not. Unless otherwise specified, Biomatik will determine the best and most cost-effective way to ship and inform you about the shipping and handling charges.
10. How about DG shipments and DG charge?
Some products under Biochemicals (indicated with "HAZ") are hazardous thus DG shipping is required. On top of shipping charge, DG handling fee is $100 PER ORDER via FedEx or $200 PER ORDER via air carge, regardless of the number of hazardous items.
11. What is the shipping condition?
Custom produced recombinant proteins in liquid form will require dry ice shipping.
All other products are shipped ambient or on blue ice.