Career Opportunities at Biomatik

At Biomatik, our work matters. We bring integrated biotech products and services for life science research and drug discovery. Along with our industry leading partners, we bring expertise to researchers for their critical product needs - whether they're in cancer, vaccine, or food safety research. Our work is part of the efforts to create meaningful impacts in life science research and drug discovery, thus helping enhance people's health and well-being.

Biomatik is looking for exceptional professionals to join our team to better serve our worldwide customers in life science research and drug discovery. We encourage applications from highly-motivated individuals who enjoy a fast-paced, challenging work environment. A world-class team is fundamental to Biomatik's success. With this in mind, we strive to recognize and reward the outstanding contributions of our employees.

************************************************************************
Full-Time Working Conditions, Compensation and Benefits
- Typical working hours are from 8:00 AM to 4:30 PM, Monday to Friday.
- Discretionary bonus: depending on personal/company performance.
- Key Benefits: Health Benefit Insurance Plan, RRSP Matching Program, Paid Days Off, Employee Referral Program, Fitness Program.

Please send resume to hr@biomatik.com. Kindly note that only those selected for an interview will be contacted.

Job Title: Customer Service Representative (CSR)
*Requires life science disciplines
Job type: Full Time
Training provided: Yes
Base salary: Starting from 45K. Negotiable, depending on experience
Discretionary bonus: Bonus plan - depending on personal/company performance

Job description:
The customer service representative (CSR) is responsible for handling inbound customer inquiries including technical support, price quotes, sales follow-up, order processing, and after-sales support to ensure customer satisfaction. Furthermore, CSR engages in inside sales activities to grow sales with existing customers while prospecting for new customers. CSR reports to the Team Lead/manager.

As a qualified CSR at Biomatik, you are expected to respond effectively and promptly to customer inquiries with a good understanding of product knowledge and demonstrate a can-do attitude and effective closing skills to meet customer satisfaction and sales goals.

Primary Responsibilities:

Respond to inbound customer inquiries effectively and promptly.
Prepare price quotations. Understand and clarify customer requirements, and recommend specific products or services based on the customer's needs as part of the quotation preparation process.
Follow up with customers on sales opportunities and close sales.
Process orders and prepare purchase orders.
Provide after-sales support, including order updates, troubleshooting, complaints, and billing questions.
Engage in inside sales to grow sales with existing customers while prospecting for new customers.
Follow company policies and workflow procedures.
Foster ownership, teamwork, leadership, and an attitude of continuous improvement.
Actively participate in team-building activities and contribute to a positive team culture.

Qualifications & Skills:

Diploma or degree in biology, biotechnology, or other life sciences disciplines.
Customer service or sales experience is an asset.
Attend to details and be able to follow workflow SOPs.
Ability to multitask and work in a fast-paced environment.
Self-motivated, team player with good interpersonal communication skills; Possesses a relentless drive to learn and take responsibility.
Proficiency with Microsoft Excel/Word, and Google Docs/Sheets.

Job Title: Technical Account Manager (TAM)
*Requires life science disciplines
Job type: Full Time
Base salary: Negotiable, depending on experience
Discretionary bonus: Bonus plan - depending on personal/company performance

Job description:
The Technical Account Manager (TAM) takes full responsibility for the daily operation of customer service functions with a focus on technical support and inside sales to achieve sales growth objectives. Furthermore, TAM engages in inside sales activities to grow sales with existing customers while prospecting for new customers. TAM helps train and coach co-workers, and reports to the Team Lead/manager.

As a qualified TAM at Biomatik, you are expected to respond effectively and promptly to customer inquiries with a good understanding of product knowledge and demonstrate a can-do attitude and effective closing skills to meet customer satisfaction and sales goals. You not only have outstanding communication and organizational skills, training and coaching skills but also outstanding sales closing skills.

Primary Responsibilities:

Respond to inbound customer inquiries effectively and promptly.
Prepare price quotations. Understand and clarify customer requirements, and recommend specific products or services based on the customer's needs as part of the quotation preparation process.
Follow up with customers on sales opportunities and close sales.
Process orders and prepare purchase orders.
Provide after-sales support, including order updates, troubleshooting, complaints, and billing questions.
Engage in inside sales to grow sales with existing customers while prospecting for new customers.
Provide training and coaching for coworkers and external distributors.
Follow and improve company policies and workflow procedures.
Demonstrate ownership, teamwork, leadership, and an attitude of continuous improvement.
Actively participate in team-building activities and contribute to a positive team culture.

Qualifications & Skills:

Degree in biology, biotechnology, or other life sciences disciplines.
1+ years of customer service or sales experience is required.
CRM/Accounting Software experience is an asset.
Leadership experience is an asset.
Excellent analytical skills, problem-solving skills, and ability to grasp new concepts quickly.
Excellent organizational skills with great attention to detail.
Enjoy working in a fast-paced and team-oriented environment.
Proficiency with Microsoft Excel/Word, and Google Docs/Sheets.

Job Title: Inside Sales Manager (ISM)
*Requires life science disciplines
Job type: Full Time
Base salary: Negotiable, depending on experience
Discretionary bonus: depending on personal/company performance

Job description:
The Inside Sales Manager (ISM) drives and supports sales efforts by implementing sales/marketing strategies. ISM works closely with the technical sales support and the marketing/BD managers to grow sales, expand the sales network, and build the Biomatik brand. ISM focuses on Inside sales growth in current and new accounts to achieve monthly/quarterly sales goals.

Primary Responsibilities:

Focus on inside sales closing, account management, customer retention, and new acquisitions to achieve sales growth objectives.
Manage current accounts and cross-sell or up-sell products & services.
Prospect new accounts, nurture and route them as appropriate to the respective technical sales team.
Follow up on quotes and closing sales in a competitive environment.
Support the development and implementation of sales marketing strategies and tactics.
Build and expand business reference/referral network to help grow and develop new business opportunities.
Maintain and grow the distribution network as directed.
Introduce Biomatik’s products and services to new researchers and industrial customers.
Assist in sales, marketing, and business development plans and activities to achieve sales KPI goals.
Actively participate in team-building activities. Foster an attitude of continuous improvement.

Qualifications & Skills:

Degree in biology, biotechnology, or other life sciences disciplines.
1+ years of sales experience is required.
CRM/Accounting Software experience is required.
Leadership experience is required.
Excellent analytical skills, problem-solving skills, and ability to grasp new concepts quickly.
Excellent organizational skills with great attention to detail.
Enjoy working in a fast-paced and team-oriented environment.
Proficiency with Microsoft Excel/Word, and Google Docs/Sheets.

Job Title: Growth Marketing Manager
We are looking for a passionate and dedicated Growth Marketing Specialist to join our team!

Job Type: Part-time or Full-time
Base salary: negotiable, depending on experience
Discretionary bonus: depending on personal/company performance

Primary Responsibilities:

Stay up to date with all digital and SEO technologies and adjust strategies and tactics to ensure market leadership online.
Build strategy and landing pages to drive inbound leads.
Developing domestic and international digital marketing strategies, aligned with overarching marketing plans.
Marketing execution and deliverables – lead gen, SEO/SEM, paid social and digital campaigns.
Implementing and using marketing automation tools to develop and drive effective lead generation programs.
Continuously develop new ways to generate leads, develop marketing strategy, and generate brand awareness in the market.
Develop and implement email marketing strategy.

Qualifications & Skills:

Degree in Marketing or equivalent experience.
3+ years of experience in sales and/or digital marketing.
Email marketing, SEO, online and lead generation experience.
Innovative and resourceful with the interest and desire to learn.
Analytical with strong attention to detail.
Thrive in a fast-paced environment and working under pressure.
Work well independently, open to direction and feedback, and enjoy collaborating with teammates.

Job Title: Operations Associate
Job type: Full Time
Training provided: Yes
Base salary: Starting 40K. Negotiable, depending on experience
Discretionary bonus: depending on personal/company performance

Job description:
The Operations Associate supports the daily operations of Biomatik including but not limited to shipping and receiving, order processing and fulfillment. The Operations Associate communicates and collaborates with internal and external stakeholders such as suppliers, vendors, customers, and managers. Additionally, they resolve issues or complaints related to inventory, orders, deliveries, or payments.

Primary Responsibilities:

Receive incoming shipments (unpack, verify products, and record).
Ship orders to customers in a timely manner by following workflow SOPs.
Process and verify orders, invoices, and payments.
Maintain and track product inventory.
Maintain and purchase shipping supplies.
Work closely with the Customer Service Team for related customer inquiries.
Perform other duties as assigned by the Operations Manager.
Monitor operational performance and maximize productivity. Identify areas for improvement and recommend process enhancements.
Actively participate in teamwork, team activities, and workflow improvements with a "can-do" attitude.

Qualifications & Skills:

College diploma or bachelor's degree or equivalent.
Shipping or customer service experience is an asset.
Proficiency with Microsoft Excel and Word.

Please send resume to hr@biomatik.com. Kindly note that only those selected for an interview will be contacted.

Career Opportunities

Career Opportunities at Biomatik

Subscribe to Receive Updates & Promotions from Biomatik